If, in the course of its activity, the Brokerage commits any act or omission that in your view justifies a complaint or claim, you have a CUSTOMER SERVICE at your disposal that will resolve your request within two months with a reasoned decision. You can contact it directly by email at atencioncliente@apromes.com, by post at Cl Maldonado 41, ground floor B – 28006 Madrid, or through the Brokerage itself. The procedure is described in the regulations governing the operation of this Service, which are available at the following link …. We also provide a template that you can complete to send us your complaint or claim.